Refund & Cancellation Policy

Plans are purchased for a fixed duration (1 to 10 years) and activate immediately once the payment is captured. Because access is granted at once, subscription fees are generally non-refundable after activation.

Duplicate payments for the same workspace and duration are refunded in full. If a payment is captured but the plan does not activate and we cannot resolve it, the payment is refunded in full. Refund requests raised within 7 days of the first purchase of a plan, where the workspace has not been actively used, are reviewed case by case.

If a payment fails or is abandoned at checkout, no plan is activated and no amount is retained by us. Any amount debited by your bank in a failed attempt is auto-reversed by the payment gateway, typically within 5 to 7 working days.

You may stop using the service at any time; a prepaid term is not auto-renewed and simply expires on its end date. To close a workspace or request data deletion, write to admin@mysiteflow.in.

Approved refunds are processed to the original payment method through Razorpay within 7 working days of approval. Bank settlement times may add a few extra days.

Saraltek Global Private Limited, Nashik, Maharashtra, India. Email admin@mysiteflow.in · Phone +91 87880 95775.